About OnOvo IT, after-hours IT support in Melbourne.
Built for the businesses nobody answers after 5pm.
We started OnOvo because too many Melbourne businesses were paying for IT support that clocked off before they did — and because the ones with specialised software, dentistry especially, were being handed a generic playbook.
Founded on one frustration: IT that only shows up after something breaks
OnOvo IT was founded in Melbourne to close that gap. A server that won’t come up, a payment terminal that stops taking cards, a database that won’t open — none of it is an inconvenience. It’s a room full of waiting customers and a day of billing you can’t get back.
Dentistry is where we went deepest — the practice software, the imaging, the claiming terminals, the privacy obligations that come with patient records. That depth is why dental practices are our specialty, but the after-hours problem belongs to every business open outside 9 to 5. Our name carries the promise: we’re on, even when no one else is.
Years working in IT
Years inside dental practices
Monitoring included
Melbourne-based technicians
Ring at 6pm and you get me
I’m Vaibhav Girdhar. Ten years in IT, the last five almost entirely inside dental practices — long enough to know that a database that won’t open at 8am isn’t an IT problem. It’s a waiting room.
OnOvo IT exists because of what happens at 5:01pm. Most providers have gone home. The practice hasn’t. So evenings, Saturdays and the Sunday emergency line aren’t an add-on here — they are the business.
It also means you aren’t explaining your setup to someone seeing it for the first time. A practice management database that won’t open, an imaging bridge that has lost its sensor, a claiming terminal that has stopped taking cards — each fails in its own particular way, and knowing which one you’re looking at is usually the difference between a twenty-minute fix and a lost evening.
The values behind every ticket we close
Always On
Proactive by default. We'd rather prevent the outage than get credit for fixing it after you've lost a day.
Plain English
No jargon, no fear tactics — clear advice your office manager can act on without a translator.
Local & Accountable
Melbourne-based technicians who can be on site the same day, not a call centre overseas.
Fixed Fee
One predictable monthly cost. No clock-watching, no surprise callout invoices.
Let's see if we're a good fit
A free IT health check is the easiest way to find out — no pressure, no obligation.